Policies and Procedures

Financial Policy

Good Days East Coast LLC has a zero tolerance policy for drugs, alcohol, and behavior that does not align with the code of conduct presented at intake. We are an equal opportunity support housing provider and do not discriminate based on your ethnicity or race, religious beliefs, sexual orientation, education, or substance addiction. In order to maintain the integrity of our residences, Good Days East Coast LLC, conducts random drug and alcohol testing. Anyone found to be in violation of our drug, alcohol, or other policies is subject to immediate dismissal. We do not offer refunds on rent for those asked to leave for violating our drug, alcohol, or code of conduct policies.

Maintaining a clean, safe, and cooperative environment is key to the success of our residents and the operation of our homes. All residents are shown our policies and are asked to sign a form indicating they have reviewed, understand, and agree to our program requirements. Residents who do not follow these policies are subject to behavioral contracts and/or dismissal. We do not offer refunds on rent for those asked to leave for refusing to cooperate with code of conduct and financial policies.

In addition, all rental rates are a weekly cost basis. Those residents who choose to leave on their own accord do not receive a refund or partial refund for choosing to leave the program.

Family members, friends or outside responsible parties choosing to pay program fees on behalf of a resident also acknowledge there are no refunds for residents who leave due to personal choice, or who are asked to leave for a violation of code of conduct policies (including violation of drug and alcohol policy).

GDR Policies and Procedures Manual 1-8-19 (docx)Download

FARR Grievance Policy

Formal Grievance Procedure

Confidentiality of Proceedings

All information, notes, reports, transcripts, and any other documentation of any kind that are generated or received during the course of an ethics investigation, including the ethics committee meetings, and appeal hearings, shall be kept confidential by FARR.
The respondent is entitled to a full and complete copy of the following:
1. Compliant; (Subject of compliant / grievance; Identity of complainant / grievant will remain confidential);
2. Investigative summary;
3. Ethics Committee’s Recommendations;
4. FARR Executive Board Recommendations.
The complainant is entitled to a full and complete copy of the following:
1. Ethics Committee’s Recommendations;
2. FARR Executive Board Recommendations.

Oversight and Conflict of Interest

In all cases, the Chairman of the FARR Ethics Committee will direct ethics investigations under the supervision of the FARR Executive Director;
If a member of the Ethics Committee is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings;
If a member of the FARR Executive Board is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings.

Sanctions

Possible sanctions for the violation of the FARR Code of Ethics or Standards include but are not limited to:
1. Written Reprimand: A Written Reprimand with request for Corrective Action and follow-up review;
2. Summary Suspension: Summary Suspension with request for Corrective Action and follow-up review;
3. Revocation;
4. Denial of Application for Certification with FARR.
The Ethics Committee may consider the applicant’s or agency’s past history in regards to ethical sanctions and disciplinary actions when determining the appropriate sanctions for the current ethics case.
A third offense, confirmed by the Ethics Committee, in a two-year period will automatically result in an immediate summary suspension and sanctions shall include a suspension or revocation of Certification.

The Formal Grievance Process

It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.

Step 1: Filing

A Formal Grievance should be filed within 30 days of when the complaintant became aware or suspected the violation of ethics or standards. The Formal Grievance should be documented on the FARR Formal Grievance Form; Verbal grievances will not be acted upon.

Step 2: Submission

The FARR Formal Grievance Form should be submitted to the Executive Director of FARR, or if a perceived conflict exists, to the Chairman of the FARR Ethics Committee;

Step 3: Notification of Receipt

Grievant should be notified by email or telephone within 3 business days of the Executive Director’s receipt of the grievance. The Executive Director of FARR forwards a copy of the Grievance to the Chairman of the FARR Ethics Committee for review and discussion;

Step 4: Investigation

Within 30 days of receipt of the written compliant, the FARR Ethics Committee will complete an objective investigation of the matter and record the findings in writing;
An extension of no more than 30 days may be granted for investigations that take longer than the initial 30 day timeframe. No member of the Ethics Committee or Executive Committee shall intentionally try to stall, prolong, or delay proceedings. The

complainant /grievant and / or respondent may be requested to appear separately in front of the Ethics Committee. Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.

Step 5: Presentation to the Board

FARR Ethics Committee presents to the FARR Executive Committee at the next scheduled meeting. The presentation shall include the compliant / grievance; investigation summary including an objective account of everything that transpired to
result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken;

Step 6: Board Decision / Recommendations

FARR Board of Directors will discuss and make a formal recommendation for vote at the next general meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the grievant via email within 14 business days after the general meeting. The proceedings will be recorded in general meeting minutes to keep official record;

File a grievance

Privacy Policy

Additional Information

Introduction

We value our visitors' privacy. This privacy policy is effective 10/31/18; it summarizes what information we might collect from a registered user or other visitor ("you"), and what we will and will not do with it.

Please note that this privacy policy does not govern the collection and use of information by companies that we do not control, nor by individuals not employed or managed by us. If you visit a Web site that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. "Personally identifiable information" means information that can be used to identify you as an individual, such as, for example:

your name, company, email address, phone number, billing address, and shipping address
your user ID and password (if applicable)
credit card and our bank account information (as applicable)
any account-preference information you provide us
your computer’s domain name and IP address, indicating where your computer is located on the Internet
session data for your login session, so that our computer can ‘talk’ to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
not use or disclose the information except:
- as necessary to provide services or products you have ordered, such as (for example) processing the transactions you authorize, providing it to a carrier to deliver products you have ordered;
- in other ways described in this privacy policy or to which you have otherwise consented;
- in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
- as required by law, for example, in response to a subpoena or search warrant;
- to outside auditors who have agreed to keep the information confidential;
- as necessary to enforce the Terms of Service;
- as necessary to protect the rights, safety, or property of our company, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site(s);research and development and customer account administration.

Cookies

We use "cookies" to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

External data storage sites

We may store your data on secure servers provided by third party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure:

not to share your user ID or password with anyone else;
to log off our Web site when you are finished;
to take customary precautions to guard against "malware" (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Notice to European Union users

Our operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Thank you for choosing us!

Good Days Recovery